Home | Accubid Support
  • What makes Accubid's product support department the best in the business?

  • Accubid has over a dozen employees whose sole purpose is to fix your technical problem, train you or answer your industry question.
  • Accubid guarantees that all technical support requests made during our standard hours of operation not answered instantly are returned within 45-minutes or less.
  • On average, support incidents are resolved in less than 20 minutes.
  • Accubid support is available from 8:30 AM to 8:00 PM EST (5:30 AM to 5:00 PM PST), Monday to Friday. We are only closed three business days a year (Labor Day, Christmas, and New Year’s Day).

Read about Accubid's Support Life Cycle.

  • Support Hours

  • Monday to Friday:
  • 8:30am – 8:00pm EST
  • Tel: 1-800-361-3030
  • E-mail: support@accubid.com

Frequently Asked Questions | Downloads | Links



Frequently Asked Questions | Downloads | Links

Downloads

Accubid DAT File - Microsoft Access Utility

The following package contains all the necessary documentation and the Microsoft Access utility, and the ACCUBID.DAT price update file. Please click on on of the links and download the appropriate version.

Microsoft Access '97
Microsoft Access 2000

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Accubid Document Viewer

The Accubid Document viewer allows clients or partners to view reports, created in Accubid software, and sent to them by e-mail.

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Accubid Pro 6 Help file – Updated for Power Substitution

The following file is an updated help file that includes information about the Power Substitution functions available in Accubid Pro 6. The help file that was installed with the Beta program does not include help for the Power Substitution feature. Download the new help file and replace the .CHM file at this location – "C:\Program Files\Accubid\Estimating 6\Accubid Pro\". You will be prompted to overwrite the existing file, choose Yes. You will then be able to view help files on the Power Substitution feature in Accubid Pro.

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CSV File Format Excel Template & Database Screen Style

This file is for clients using the dbPricer or Price Update programs who want to send out a list of items from the database to their vendor for pricing. You can use the attached database screen style to sort the Item Database into the proper order. Then just copy and paste the data into the Excel template file attached. You then send this out to the vendor for pricing. With Database Manager Version 7 there is a new function called "Export for Supplier Pricing" which can also be used to automatically generate the Excel file to send to your supplier. For instructions on installing the database screen style or using the Export for Supplier Pricing in the Database Manager program, contact Product Support.

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Estimating Version 4 to 5 Job and Database Conversion Utilities

These Utilities allow you to convert Estimating Version 4 jobs and databases to Version 5. To use these Utilities, click download below and run the self-extracting file which will extract its contents into C:\Program Files\Accubid\Convert version 4 Jobs & Databases. From this directory, you can run convertjf.exe to convert your jobs and convertdb.exe to convert your database. You have to make sure your jobs reside in C:\Program Files\Accubid Data\Jobdata, and your databases reside in C:\Program Files\Accubid Data\Databases for the conversion Utilities to find the Version 4 data. From the utility, check the jobs or databases you wish to convert and click on Convert. After successfully converting, the jobs can then be converted to version 6 by running your Estimating Version 6 conversion utility from Accubid >> 6 Utilities >> Job conversion 6. Version 5 databases are compatible with version 6 and do not require converting.

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Field Codes

Listed are a number of commonly used field codes.

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HASP4 Driver 4.102.5.22

This is the most current driver for HASP4 Security Devices. It is for all Windows platforms including the new Windows Vista operating system and it is a self-extracting executable.

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HASP HL Driver 5.22

This is the most current driver for all HASP HL Security Devices. It is for all Windows platforms including the new Windows Vista operating system and it is a self-extracting executable

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Manufacturer UPC codes

Listed are number of commonly used manufacturer UPC codes.

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Microsoft Intellimouse Drivers - Version 4.12

If you are experiencing problems with the scroll wheel functions of your Microsoft or Logitech mouse please download the version 4.12 device driver.
**NOTE: Newer versions of this driver will not necessarily solve the problem.

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PARCLASS Drivers

This file is to correct problems with the installation of the PARCLASS device when installing Version 5 of the Accubid software. It works in conjunction with the HASP Drivers.
**NOTE: Please install this only if you have a problem after installing Accubid Version 5.

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Remote Display Control for Pocket PC

Download Microsoft's Remote Display Control application to allows you to view your Pocket PC screen on your desktop computer. Remote Display control uses TCP/IP, and it can work with ActiveSync connections via Ethernet, or dial-up.

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Security Server Fix for SMS

This file is to correct problems with the Security Server reporting to the Event Viewer with the error message "Invalid Current State 0". Please download this file and replace the existing SecurityServer.exe file, which will correct the problem.

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Security Server RPC fix for Windows XP Service Pack 2

This file corrects problems with users not being able to connect to the security server after installing Windows XP Service Pack 2. Typically, users who try to connect after installing SP2 will get an RPC error message. This registry key will fix this problem and allow users to connect to the security server.

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Frequently Asked Questions | Downloads | Links

Links

For your convenience, we have added the following digitizer and pricing services links:


Scaling Device Links:

Scalex Corporation
Tel: 1-800-653-3532
http://www.scalex.com

GTCO Calcomp
Tel: 1-800-344-4723
http://www.gtco.com

Calculated Industries Inc. (Scale Master II)
Tel: 1-800-821-1954
http://www.calculated.com

Price Update Service Links:

Allpriser
Tel: 1-800-361-9484
http://www.allpriser.com

EPIC Pricing System
Tel: 1-800-258-7752
http://www.visioninfosoft.com/products/electrical/epic/pricing/

Harrison
Tel: 1-800-890-0820
http://www.hphguide.com

Net Pricer
Tel: 1-800-503-3333
http://www.netpricer.net

Trade Service Corporation
Tel: 1-800-854-1527
http://www.tradeservice.com